GA Staffing expert teaches Reinhardt students about workplace norms


Strategic Career Advantage Platform (S-CAP), a program led by Dr. Kathy Hyatt, Dean of the McCamish School of Business, is bringing in speakers to teach students the soft skills they need to succeed in the workplace. These sessions are free to all Reinhardt Students and refreshments are served. Students receive a pin for graduation if five of these sessions are attended per academic year. These sessions can be put on resumes.

“S-CAP is important because there are many things that students don’t learn in the classroom related to soft skills such as emotional intelligence, team work, interacting with people, and conflict management. These are valuable skills to learn in order to enter the workplace. In the classroom they may learn more technical skills, but these skills are important life skills. Students can also visit Peggy-Collins Feehery [Director of Career Services] in order to learn how they can put this on their resume and talk about it in an interview. It is good for students to utilize career services,” said Hyatt.

All sessions are on Saturday in Tarpley 312 from 8:30 a.m. to 12:30 p.m. The most recent speaker, Larry Underkoffler, COO at NGA staffing, taught about how to get and keep a job by understanding workplace norms. Mr. Underkoffler covered some important topics such as networking, how to make connections in six moves or less, how to answer questions about team building, bad bosses, interviewing skills, and good and bad resumes.

Underkoffler explained that, in order to find a career, one must determine what it is, where it is and whom you want to work for. Once you determine this, you talk to people you know who might be connected to that job. They can further connect you to the right people. This is called six degrees of separation.

The STAR method is used to respond to behavioral-based interview questions – such as questions about team building. You describe the situation that you are in, the task you need to accomplish, the action you will take and the result of the situation you are describing.

Mr. Underkoffler talked about the issue of bad bosses in the workplace by revealing that 35% of employees would rather see their bosses fired than receive a raise. Lastly, examples of good and bad resumes were shown. Good resumes contain written experiences and achievements but leave out controversial things. Good cover letters bullet-point the achievements relevant to the company.

If you missed this or previous sessions, there is one more session for this semester and new sessions this coming fall semester. “Potential topics for those sessions are attitude, team building, leadership, CPR and first aid and communication styles,” said Hyatt.

The next session will be on March 25 where Dr. Ann Bailey will be speaking on Conflict Management.

To register for these sessions, go to

Written By: Deborah Dahn. Photo credit: Jeff Reed.

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